Bay Building Services

	I have lodged a claim with my insurance company. When will repair works commence?
	As soon as your insurance company notifies us of the damage to your property Bay Building Services will send one of our Estimators to inspect the damage and provide your insurer with a report and quotation for repairs. Your insurance company may request quotations from additional building companies, but as soon as we receive authorisation to proceed with works and you return the appropriate paperwork we will contact you and arrange for the first trade to attend and commence works.
	There is an excess fee applicable to my insurance claim. How do I pay this?
	As a preferred builder for your insurance company, we have the authority to collect payment of your excess fee on their behalf. Click here for details. Please note works can not commence at your property until your excess has been paid.
	Repair works have commenced and are underway on my property. Who can I speak to regarding an update?
	A personal Claim Manager is assigned to manage the works at your property until completion. You can contact them via email or their direct phone number . If you are unsure who your claim manager is, please call our switch board on 1300 766 216 and we will gladly connect you through to them.
	Bay Building Services has completed all building repairs at my property but I have misplaced the Works Completed form I was sent originally. How can I get another copy?
	You can download an additional (blank) form from the Forms section of this website, or contact your Claim Manager and they will post another form out to you.
	I would like to provide Bay Building Services with feedback on the works completed at my property. How can I do this?
	The online query form allows you to email us direct. We welcome and appreciate feedback, so please feel free to email or post us your words to PO Box 5013, South Melbourne Vic 3205.